Refund Policy

Last updated 23 July 2026

This Refund Policy explains how refunds, cancellations, and free trials work for paid access to Breakflare (the "Service") offered by Bond Solutions, s.r.o., a company registered in the Slovak Republic ("Breakflare," "we," "us," or "our"). It applies to purchases made through https://app.breakflare.com and pricing pages linked from https://www.breakflare.com.

This policy should be read together with our Terms of Service. If there is a conflict between this policy and the Terms, the Terms control except where applicable consumer law requires otherwise.

1. Overview

Breakflare sells subscription access (monthly and yearly) to the subscriber terminal and related features on the paid Plus plan, and optional pay-as-you-go credits that fund live usage of Breakflare trading agent. Enterprise pricing is custom. Payments are processed by Stripe. Except where required by applicable law, all fees are non-refundable once charged, including Agent credit top-ups and auto-recharges.

Nothing in this policy limits mandatory refund or cancellation rights you may have under the consumer protection laws of your country of residence.

2. Plans and Billing

We currently offer:

  • Free ($0): delayed Lite terminal access;
  • Plus ($29/month or $290/year): daily snapshot (no delay), watchlist favorites, Advanced terminal, whales, trackers, email and Telegram alerts, and 90 days of pick history; and
  • Enterprise (custom pricing): contact us for volume or team terms.

The paid plan is available as:

  • Monthly subscription with automatic renewal each month; and
  • Yearly subscription at $290/year (2 months free vs monthly) with automatic renewal each year.

Lifetime access is not offered for new sales. Existing lifetime purchasers remain grandfathered under their original terms.

Prices are shown in USD at checkout unless stated otherwise. Applicable taxes may be added based on your location and are your responsibility, other than taxes based on our net income.

3. Free Trial (Monthly and Yearly Subscriptions)

Monthly and yearly subscriptions include a free 7-day trial. During the trial you have access to the Service without being charged.

If you do not cancel before the trial ends, your payment method will be charged automatically for the first billing period at the price shown at checkout. After that, your subscription renews automatically until you cancel.

Canceling during the free trial prevents any charge for that subscription. Cancel through your account settings on https://app.breakflare.com or by emailing legal@breakflare.com from the address associated with your account.

4. Subscription Cancellations

You may cancel a monthly or yearly subscription at any time. Cancellation stops future renewals but does not automatically refund amounts already paid for the current billing period, except where required by law.

After cancellation, you typically retain access through the end of the paid period (or trial, if you cancel before being charged). We do not provide prorated refunds for unused days in a billing period unless required by applicable law.

To cancel, use the billing or subscription controls in your account on https://app.breakflare.com, or contact legal@breakflare.com. Include the email address on your Breakflare account so we can verify your request.

5. Breakflare trading agent Pay-As-You-Go Credits

Breakflare trading agent is included with the Plus plan. Paper (simulated) mode is free and never debits credits. Live trading is optional and is funded separately with pay-as-you-go credits that you purchase in the app (including optional auto-recharge / auto-refill charges when your balance falls below a threshold you set). Credits pay Agent live usage fees only: they are not withdrawable cash, do not earn interest, and are not a deposit or trading balance. Breakflare is non-custodial and does not hold, custody, or control your trading funds; credits sit alongside your Breakflare account, not on your exchange.

Agent credit top-ups and auto-recharges are non-refundable, including any unused balance, except where required by applicable law or where we confirm a Breakflare billing or system error.

  • Manual top-ups and auto-recharges: non-refundable once charged, whether unused, partially used, or fully used.
  • Credits debited for a live fill: the 1% notional usage fee charged when the Agent executes a live order is not refundable, including for trades that lose money. Trading losses on your own exchange account are not a Breakflare billing issue and are not refundable.
  • Paper mode: simulated fills do not debit credits and create no refundable or chargeable credit balance.
  • Breakflare billing or system error: if we mischarge you or a system error debits or tops up credits incorrectly, we will credit or refund the affected amount at our discretion once confirmed.
  • Cancelling Plus: cancelling your Plus subscription does not refund any remaining Agent credit balance.

6. Discretionary Refunds

Outside of your statutory rights, we generally do not offer refunds. We may, at our sole discretion, consider a refund or credit only in limited circumstances such as:

  • duplicate charges or clear billing errors confirmed on our side or by Stripe;
  • technical failure that prevented access to the Service for a sustained period and that we cannot reasonably resolve; or
  • where we are required to provide a refund under applicable consumer or payment law.

Approval of a discretionary refund does not create an obligation to grant similar refunds in the future. Chargebacks filed without contacting us first may result in suspension of your account while the dispute is investigated.

7. Account Suspension and Termination

If we suspend or terminate your account for violation of our Terms, abuse, fraud, or security risk, you are not entitled to a refund for any fees already paid, except where required by law.

8. How to Request a Refund

Email legal@breakflare.com with the subject line "Refund request" and include:

  • the email address on your Breakflare account;
  • what you purchased (Breakflare Plus monthly or yearly, a grandfathered legacy plan, or, for billing-error reviews only, a Breakflare trading agent credit top-up or auto-recharge);
  • the date of purchase and amount charged; and
  • a brief explanation of your request.

We aim to respond within a few business days. Approved refunds are processed to the original payment method through Stripe. Timing for funds to appear depends on your bank or card issuer.

9. EU and EEA Consumers

If you are a consumer in the European Union or European Economic Area, you may have a statutory right to withdraw from certain distance contracts within 14 days of purchase. For digital content or services that begin immediately after purchase with your express consent, that right may not apply once performance has started, as permitted by applicable law.

By starting your free trial or using the Service after purchase, you may be asked to acknowledge that digital delivery begins immediately and that withdrawal rights may be limited accordingly. Mandatory rights under local law are not affected by this section.

10. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be posted on https://www.breakflare.com with an updated "Last updated" date. Changes apply to future purchases; the policy in effect at the time of your purchase generally governs that transaction unless applicable law requires otherwise.

11. Contact

Billing and refund questions: legal@breakflare.com.

Bond Solutions, s.r.o.
Pod sadom 1146/71, 010 04 Žilina, Slovak Republic
Business ID: 54171211
Tax ID: 2121586049
VAT ID: SK2121586049